As the return goods credit memo is processed through the Daily Sales Register it will change the status flags for the vendor returns so the Buyer’s Control Center can then process the returns to the vendor and create the negative PO. The Buyer’s Control Center will also be aware of any vendor replacements that are indicated by a customer return and create the replacement PO. These will update back to the CRS files.
As the return goods credit memo is processed through the DSR it will change the status flags for the vendor returns so the Buyer’s Control Center can then process the returns to the vendor and create the negative PO. The Buyer’s Control Center will also be aware of any vendor replacements that are indicated by a customer return and create the replacement PO. These will update back to the CRS files.
For Returned Goods Credit Memo (allowance for credit dollars) there is no updating to inventory quantities. For a Returned Goods Credit Memo (return), the inventory quantities for return warehouse will be updated and usage for the credit warehouse will be updated. The returned goods status is updated to complete.
If the vendor return status is N/A the and the return action is return to vendor for credit (dollars) or item return and the return warehouse is same as consolidation warehouse, change vendor return status to Ready for return to vendor (Transfer has been updated through the Receiving Register or return warehouse is same as consolidation warehouse)
If the vendor return status is N/A and the return action is return to vendor for credit (dollars) or item return and the return warehouse different from consolidation warehouse, the DSR will create a suggested transfer to the consolidation warehouse and change vendor return status to N/A. If this is also the Returned (for Credit) Credit Memo, the DSR also changes the returned credit status to complete and the Customer Replacement SO is changed to a customer replacement status of complete.
If the Update Usage field in Customer Returns Entry (SOE810) is set to No (unchecked) then usage will not be updated. If Update Usage is Yes (selected) and the Usage Period is blank then the current period usage will be updated and set to the current period. If Update Usage is Yes and the Usage Period is not blank then the usage for the indicated period will be updated.